Privacy and Policy

 

The only financial service available through this website is online purchases of coffee beans and related merchandise. You may use your credit card to make a purchase from Jamaica Coffee Trading CoTM and a receipt will be issued for all purchases.

Ordering products from Jamaica Coffee Trading CoTM is designed to be as simple as possible, while allowing maximum security and privacy of all your details.

Refund Policy

In the event of a disputed transaction, or an error in the amount of the transaction please contact our customer support on +44 (0) 208 639 0030 or email sales@jamaicacoffeetrading.co.uk

Functional Currency

All prices for products and services on this site are stated in GBP

Encryption

Crucially, unencrypted credit card details will not be stored on our server.Online transactions are received and sent only using SSL encryption technology. For more information about SSL technology, see http://info.ssl.com.

Your Choice

If you do not wish to place your order on the internet, we offer you the option of telephoning, faxing or mailing in your order.

Jamaica Coffee Trading CoTM

2 London Bridge Walk , London SE1 2SX , Tel 0800 083 4842

Collecting Anonymous Information

We automatically collect general website traffic information (such as how many people have visited the site, most popular pages etc). This information is collected into aggregate results in order to evaluate our service and business practice in an effort to provide you with an optimum shopping service.

We will never identify or disclose individual customers' or visitors’ information or purchases but may disclose how many customers bought a specific item or used a specific service such as an email list.

Collecting Personal Information

We collect personal information submitted by you to manage and deliver your order or for product review and no other purpose other than indicated under Use of Personal Information. Delivery information you supplied when ordering is available online in your account history a secure area only accessable by username password set by yourself.

Use of Personal Information

We will use personal information as supplied by you to process and deliver your order. We will disclose personal information such as your delivery address to a delivery service provider (i.e. a courier) as selected by you when you place your order. We also retain your order details in a secure offline system that is NOT connected to the internet. This is so we have a record of your order should you wish to return or exchange an item at a later date.

We do not publish personal information for any other reason without your consent.

Under no circumstances will Jamaica Coffee Trading CoTM sell or receive payment for licensing or disclosing your personal information.

Cookies

For added convenience, we have employed a "cookie" system for our website. A "cookie" is a small file placed on a customer's machine which lets our site store information. This information allows us to make our site easier to use. Cookies allow our servers to keep track of customer details between visits to our site. The information stored by the cookie includes the data that is provided during online registration. This information is only accessible online when a customer enters their username and password. Other information stored by the cookie includes website traffic data. This is not used to identify individual details but only collated into aggregate anonymous results in order to evaluate and improve our shopping service for our customers.

Your credit card information is never stored in the cookie.

Privacy

Personal information like address, phone numbers etc are only accessible after supplying a username and password. You must login before you can check your order status, or view or edit your registration details and your order.

Once you have logged in your account will remain open until you log out or close the browser.

Email Addresses

We will store your email address if you send us a query, place an order or subscribe to an email list. Your email address is used for the purpose you provide it for and for statistical information.

They are never disclosed nor utilised for any other purpose.

Spam

We will never knowingly send you electronic messages without your consent. This is in accordance with UK and Eropean anti spam legislation contained in The Privacy and Electronic Communications (EC Directive) Regulations 2003.

Credit Card

Unencrypted credit card information is NOT stored on our internet servers. When you place an order our website encrypts and passes all order information to our back-office system. This system is not connected directly to the internet.

Firewall

Our order processing system is protected by the Jamaica Coffee Trading CoTM network firewall. A firewall is a hardware and software security system designed to filter specified exchanges of information and restrict access to authorised systems and users.

Third Parties

Jamaica Coffee Trading CoTM does not sell personal or anonymous information to third parties. Our business arrangements with third party service providers provide for complete confidentiality and adhere to our privacy policy.

UK and European Law

We comply with The Consumer Protection from Unfair Trading Regulations 2008.

Dispute resolution services are available in each member state of the EU.

Feedback and Complaints Handling Procedure

Jamaica Coffee Trading CoTM welcomes your feedback and attends to all complaints promptly. Please email, fax or write to us using the contact information presented on this page.

Jamaica Coffee Trading CoTM
Customer Order Centre
2 London Bridge Walk, London SE1 2SX
Beckenham Kent BR3 1EF

10 Westbury Limited t/as Jamaica Coffee Trading Co
Company No. 09681520

Domicile

The country of domicile for Jamaica Coffee Trading CoTM is England.

Enjoy our coffee !

We will only use your details and order information, including mailing addresses, email address, and phone number, to fulfil your order and to advise of the status of the order.

Jamaica Coffee Trading Co complies with the Data Protection Act in the UK for more information please visit http://www.ico.gov.uk/